We collect information you provide directly, such as your name, email address, phone number, saved addresses, booking preferences, reviews, and payment-related details needed to complete a transaction (processed via our payment partners—we do not store full card numbers on our servers).

We also collect information automatically when you use BookNGlow, including device type, browser, approximate location (with your permission), pages viewed, search queries, and cookies or similar technologies used for session management, security, and analytics.

We use personal information to:

• Create and manage your account and profile
• Process bookings for salon visits and at-home services
• Send booking confirmations, reminders, and service updates
• Improve search, recommendations, and platform performance
• Prevent fraud, abuse, and security incidents
• Comply with applicable law and respond to lawful requests
• Send marketing communications where you have opted in (you may opt out anytime)

We share relevant booking and contact details with salons, home-service professionals, and field workers assigned to your appointment so they can fulfil your order. We use trusted service providers for hosting, payments, email/SMS delivery, and analytics under contracts that require them to protect your data.

We do not sell your personal information. We may disclose information if required by law, to protect rights and safety, or in connection with a merger or acquisition with appropriate safeguards.

We retain personal information for as long as your account is active and as needed to provide services, resolve disputes, enforce agreements, and meet legal obligations. We apply reasonable technical and organisational measures to protect data; no method of transmission over the internet is completely secure.

You may update profile and address information in your account settings, manage marketing preferences via unsubscribe links, and request access, correction, or deletion of your data by contacting us. If you use location services, you can revoke permission in your device or browser settings.

Where applicable under Indian law, you may have additional rights regarding your personal data. We will respond to verified requests within a reasonable timeframe.

BookNGlow is not directed at children under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us data, please contact us so we can delete it.

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the effective date. Continued use of BookNGlow after changes means you accept the updated policy.