BookNGlow is a booking platform that connects customers with independent salons, barbershops, nail studios, spas, and verified home-beauty professionals. We facilitate discovery, scheduling, and payment but are not the provider of beauty services unless explicitly stated.

You must be at least 18 years old and capable of entering a binding contract to use the Platform. You are responsible for keeping your login credentials confidential and for all activity under your account. Provide accurate contact and address information so partners can reach you for appointments.

When you book a service, you enter into a direct service relationship with the salon or home-service provider. Prices, duration, and availability shown on BookNGlow are provided by partners and may change. Taxes and fees, where applicable, will be displayed before checkout.

Payments are processed through authorised payment partners. A booking is confirmed when you receive confirmation on the Platform or via email/SMS. Cancellation and rescheduling rules depend on the partner’s policy and any offer terms shown at checkout.

If you cancel within the window stated at booking, you may receive a full or partial refund as described for that service. Late cancellations, no-shows, or issues caused by incorrect address or contact details may not qualify for a refund. Disputes about service quality should first be raised with the provider; BookNGlow may assist in good faith but does not guarantee outcomes.

You agree not to:

• Misuse the Platform, scrape data without permission, or interfere with security
• Post false reviews or impersonate another person
• Harass partners, workers, or other users
• Use the Platform for unlawful purposes
• Attempt to circumvent fees or booking rules

You may submit ratings and reviews based on genuine experiences. We may remove content that is offensive, misleading, or violates these Terms. You grant BookNGlow a non-exclusive licence to display and promote content you submit on the Platform.

The Platform is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, BookNGlow disclaims warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation.

BookNGlow is not liable for acts or omissions of salons, professionals, or workers, including injury, dissatisfaction with a service, or property damage during a visit. Our total liability to you for claims arising from use of the Platform is limited to the greater of (a) amounts you paid to BookNGlow for the booking in question in the 3 months before the claim, or (b) INR 5,000, except where liability cannot be limited under applicable law.

You agree to indemnify BookNGlow and its affiliates against claims arising from your misuse of the Platform, violation of these Terms, or infringement of third-party rights, except where caused by our gross negligence or wilful misconduct.

These Terms are governed by the laws of India. Courts in Bengaluru, Karnataka shall have exclusive jurisdiction, subject to any mandatory consumer protections in your place of residence.

We may modify these Terms by posting an updated version on the Platform. Material changes will be indicated by an updated effective date. Your continued use after changes constitutes acceptance.